Frequently Asked Questions

ou can reach us at (407) 900-9096 Monday to Saturday, from 8:00 AM to 8:00 PM, or Sunday from 10:00 AM to 6:00 PM. Prefer to write? Use our contact form for a quick and easy way to get in touch!

You’ll find us in the front of building 1275!

Address:

1275 Bennett Drive, Suite 103
Longwood, FL 32750

Plenty of parking between the North and South buildings (1275). Easy peasy!

Yes, we offer shipping services for your convenience. We'll ensure your custom rug is carefully packaged and shipped to your specified address. Shipping fees may vary based on location and the size of the rug.

Yep! Want your rug sent straight to someone else? Just add their shipping info at checkout and I’ll handle the rest. Heads up—extra shipping fees might apply depending on where it's going.

Need it fast? We offer a rush service for quicker delivery! Costs and availability depend on your rug’s size and complexity. Just reach out, and we’ll let you know what’s possible—we’ll make it happen if we can.

Custom rugs usually take 4–6 weeks, but big or super detailed designs can take up to 6 months. Timing depends on your design and how many orders are ahead of yours—quality takes time, but it’s worth the wait!

Absolutely! We offer custom tufting frame construction services tailored to your specific needs. Whether you require a frame of a particular size or have unique preferences, we can craft a custom tufting frame to match your requirements.

Got a wild rug idea? Go for it! We don’t limit design complexity, but bigger or super detailed rugs might take extra time. For Express or Standard workshops, simple designs work best. Want full creative freedom? Try the Open Studio!

You are welcome to bring your tufting supplies if you book an Open Studio session. 

Yes! If you’ve got the skills, you can go bigger!

More experienced tufters can create rugs larger than 3x3 during the workshop or Open Studio time. Just keep in mind, your final rug size depends on your experience level and the space available.

Yes, rescheduling is allowed with 24 hours prior notice.  Please contact us by phone, email or contact form in the event that you have reschedule.

Unfortunately, cancellations are non-refundable. We get that life happens, but once a reservation is canceled, we can't offer a refund. If your plans change, we suggest rescheduling to make sure you don't miss out!

Our rug tufting workshops are open to all ages! Kids as young as 6 have joined with a parent or guardian by their side. No matter your age, our awesome instructors make sure everyone has a safe, creative, and fun experience.

Our largest frame size is 108x108. Keep in mind that tufting bigger rugs may require multiple days to complete, so plan ahead for a longer booking!

All our workshops come with the essentials to bring your rug to life—tufting guns, yarn, frames, and the specialized tools you’ll need. Some materials may vary by workshop, so double-check the details for a complete list of what’s included. Let’s get tufting!