Frequently Asked Questions
Review our most frequently asked questions here. If you still require assistance, please give us a call or drop us a note.
General Info
We can be reached at (407) 900-9096 between the hours or 8:00am-8:00pm Monday-Saturday and 10:00am-6:00pm on Sunday.
Our contact form is also a convenient way to contact us.
Our workshop is located at:
1275 Bennett Drive Suite 103
Longwood, FL 32750
Shipping
Yes, we offer shipping services for your convenience. We'll ensure your custom rug is carefully packaged and shipped to your specified address. Shipping fees may vary based on location and the size of the rug.
Yes, we offer dropshipping services. If you'd like your custom rug to be delivered directly to a different address, please provide the shipping details during the ordering process, and we'll arrange for dropshipping accordingly. Additional shipping fees may apply based on the destination.
Yes, we offer a rush service to expedite the delivery of your rug. The availability and cost of rush orders can vary depending on the project's specifics. Contact us directly to discuss options for expediting the delivery of your rug.
They typical turnaround time is 4-6 weeks after placing a custom order or attending a workshop. Please note that this time frame may vary depending on factors such as the complexity of your project and our current order queue.
Tufting Supplies
Absolutely! We offer custom tufting frame construction services tailored to your specific needs. Whether you require a frame of a particular size or have unique preferences, we can craft a custom tufting frame to match your requirements.
Yes, we provide a wide range of tufting guns, as well as various tufting equipment and supplies. Our selection includes tufting guns, backing materials, yarn in various colors and textures, and essential tufting tools.
We provide custom tufting frames in any size you need. Whether you're working on a small project or a large one, we can build a frame to accommodate your design. We also offer adjustable 5-in-1 frames for added versatility.
Tufting Workshop
When tufting rugs, it's essential to consider design limitations. More extensive rugs may require additional time. We do not have restrictions on intricate or complex designs however additional time. We recommend simple designs for Express and Standard workshops. Our open studio is perfect for creators that want unlimited access to tufting equipment and supplies.
You are welcome to bring your tufting supplies if you book an Open Studio session.
Yes, if you have prior experience or a higher skill level, you have the opportunity to create a larger rug during the workshop. The final size achievable will depend on your expertise and the workshop's guidelines.
Yes, rescheduling is allowed with 24 hours prior notice. Please contact us by phone, email or contact form in the event that you have reschedule.
A typical workshop usually lasts 3-4 hours, so please plan your reservation accordingly.
Yes, however, cancellations are non-refundable. We understand that unforeseen circumstances can arise, but we are unable to provide refunds for canceled reservations. We recommend that you consider rescheduling if your plans change.
Our Rug Tufting Workshops are suitable for participants of all ages, including children as young as 8 years old, provided they have parental supervision. Our expert instructors will ensure everyone has a great experience, regardless of age.
Typically, our workshops include all the necessary materials you'll need to complete your project, such as tufting guns, yarn, frames, and any specialized tools or equipment. Specific materials may vary depending on the workshop, so be sure to check the workshop details for a comprehensive list of inclusions.
The final size of your rug can vary significantly, ranging from as small as 12x12 inches to over 5 feet, depending on your workshop choice and skill level.
We host a variety of workshops that are tailored to each attendees individual needs. Tool, station use and materials are included in every workshop. You'll also receive expert guidance and supervision throughout the workshop. We also assist you with the designing process. To learn more about a specific workshop, please visit this link.
The workshop you decide to attend will directly affect the size of rug you want to create. Express workshops focus on smaller rug sizes to accommodate beginners, while Advanced Workshops offer the opportunity to create larger rugs for those with more experience.
In most cases, materials are included with your workshop registration. However, for the Free Rug Tufting Workshop, there is a $40 non-refundable booking and material fee.