Contact Us

Got questions? We’ve got answers.

At MyTuftedRugs.com, helping you is what we do best. Whether you're checking on an order, need help with your account, or just curious about our products — we're here to make things easy.

🔍 Quick Answers – No Wait Needed

Check out our FAQ for fast help with:

• ✅ Assembling your rug system

• ✅ Rug care & cleaning

• ✅ Shipping & delivery timelines

• ✅ Product materials & sizing

📦 Track Your Order

Most of our rugs are made to order, so tracking is the best way to stay in the loop.
Use our Order Tracker for real-time updates — from production to your doorstep.

👤 Manage Your Account

Easily handle things like:

• 🔐 Log in or reset your password

• 📦 View & track past orders

• 🏠 Update your shipping info

💬 Talk to a Real Human

Still need help? We’re here for you.

Customer Support Hours:

• Tuesday–Saturday: 10 AM – 8 PM EST

• Sunday: 10 AM – 6 PM EST

📧 Email us: inquiry@mytuftedrugs.com
📞 Call us: 407-900-9096

📍 Our Location

1275 Bennett Drive, Suite 103
Longwood, FL 32750

💻 Live Chat (Fastest Option)

Chat with a real team member every day from 8 AM to 8 PM EST.
Just click the chat icon in the bottom-right corner of your screen during our hours.